Terms and Conditions:
Welcome to the Punx and Monx! By accessing and using our website, you agree to comply with these Terms and Conditions. These terms constitute a legal agreement between you and Vivian Brocato, governing your use of our website and services.
1. Service Withdrawal: We reserve the right to withdraw or cancel any services, products, or features offered on our website at any time without prior notice.
2. Liability: While we strive to provide accurate information and uninterrupted services, we cannot guarantee the absence of errors or downtime. By using our website, you acknowledge and accept this risk.
3. Copyright: All content, including text, images, graphics, and logos, on this website is protected by copyright law. Unauthorized use, reproduction, or distribution of our content is prohibited without prior written consent.
4. User Behavior: Users must abide by our rules of conduct, including refraining from unlawful behavior, hate speech, bullying, spam, or promotions. We reserve the right to disable user accounts that violate these rules.
5. Dispute Resolution: Any disputes arising from the use of our website will be governed by the laws of the state of California and the United States of America, and parties agree to resolve such disputes through arbitration.
6. Modification of Terms: We reserve the right to modify these Terms and Conditions at any time without prior notice. Continued use of our website constitutes acceptance of the updated terms.
By using our website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website. For questions or concerns regarding these terms, please contact us at punxandmonx@gmail.com.
**Return and Refund Policy**
**Last Updated: 03.06.24**
**1. Returns**
We want you to be completely satisfied with your purchase from Vivian Brocato and/or Punx and Monx. If for any reason you are not satisfied, you may return the item(s) within 30 days of receiving your order for a full refund, store credit, or exchange, subject to the conditions outlined in this policy.
**2. Eligibility for Returns**
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be eligible for return.
**3. Return Process**
To initiate a return, please contact our customer service team at punxandmonx@gmail.com to obtain a Return Merchandise Authorization (RMA) number. Please include your order number and reason for return in your communication.
Once you have received your RMA number, please securely package the item(s) and ship them to: [Address provided with RMA].
Please ensure that the RMA number is clearly marked on the outside of the package. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
**4. Refunds**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
**5. Exchanges**
If you wish to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. You will be responsible for any price difference between the original and exchanged item, as well as any additional shipping costs.
**6. Damaged or Defective Items**
In the unlikely event that you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to replace the item or issue a refund as quickly as possible.
**7. Non-Returnable Items**
Certain items are not eligible for return or exchange, including:
- Gift cards
- Downloadable software products
- Custom or personalized items
**8. Changes to This Policy**
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to this page.
**9. Contact Us**
If you have any questions about this Return and Refund Policy, please contact us at punxandmonx@gmail.com.
Copyright © 2024 Punx and Monx - All Rights Reserved.
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